Join Us at G-Summit Melbourne
Sofitel Melbourne On Collins · 7 – 8 August 2017

Register Now

The Innovation Lab is the place to see and discuss Genesys solutions in real-time action with demos on demand from our product experts. Ask questions, present your challenge, and find out what’s available to help your customer experience strategy. It’s also where you’ll find food and drink so you’ll definitely want to visit!


PureCloud

All clouds are not created equal. PureCloud is the next-generation, all-in-one cloud contact centre solution that helps you manage multichannel customer interactions as one single conversation.


PureConnect

PureConnect transforms your call centre into a customer engagement powerhouse. Whether your customers want to call, email, chat or text, this all-in-one solution has you covered. Expand your self-service offerings and proactive outreach capabilities, too. Available in the cloud or on-premise.

PureConnect transforms your call centre into a customer engagement powerhouse. Whether your customers want to call, email, chat or text, this all-in-one solution has you covered. Expand your self-service offerings and proactive outreach capabilities, too. Available in the cloud or on-premise.


PureEngage/Customer Engagement

Inbound and Digital

Reduce the need to manage multiple platforms in order to add new channels. Genesys digital channels offer a common infrastructure on a single customer experience platform that reduces system complexity and removes silos. Proactively engage with your customers across all channels. Manage the cross-channel customer experience by preserving the context and history as customers transition between channels.

Inbound and Digital

Bridge the gap between marketing and customer service. By leveraging marketing data to tailor and enrich customer engagement while delivering conversation data to marketing, each team works together to implement a digital strategy with a common goal towards increasing revenue. Ask us about the new Widgets that reduce customer effort, provide a consistent and unifying customer experience across mobile and web touch points.

Self Service / Outbound

Help your customers help themselves – from Personalised IVR through online Knowledge Centres. Organisations can now deliver memorable customer experiences through customised self-service, extending the efficiency of voice with the power of a web experience.

Future of Digital Transformation

This booth shows artificial intelligence, bots, machine learning, and micro-applications so companies can deliver personalised, proactive and predictive experiences while running a smart business.

PureEngage/Employee Engagement

WFO

Your employees play a critical role in delivering seamless and effective customer experiences. By improving Employee Engagement, you can increase customer loyalty and operational efficiency, as well as reducing employee churn. Come and see how Genesys offers innovative capabilities that will help your organisation get the most out of your human capital.

Omnichannel Desktop

Genesys Workspace enables your employees to deliver seamless customer experiences across all channels and provide a unified workflow for improved efficiency and effectiveness.

WFO

Decisions, Performance DNA and Training Manager.

PureEngage/Business Optimisation

EWM

Genesys Enterprise Workload Management solutions support great customer experiences by efficiently managing online and offline tasks and back-office work items. Workload Management increases employee efficiency through automation and improves workforce performance visibility.

Analytics
Genesys Analytics provides a complete set of reporting and advanced analytics capabilities. Genesys Analytics helps increase employee performance and deliver consistent omni-channel experiences across all customer journeys.