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Wellington 1 August · Melbourne 7 – 8 August

Mia Lander

Mia Lander
Managing Director
Knowledge Space

With a career spanning 25 years in the Customer Contact Industry, Mia has managed, operated and improved contact centres of up to 1600 staff across 12 countries. Her most challenging contact centre assignment to date has been to support a multi-lingual, cross-cultural rollout of a voice analytics managed service to identify process blockages and issues resulting in a $US24M saving per year in process leakages for her client. A former CCMA president and a Fellow of the Australian Institute of Management, Mia has completed a Bachelor of Behavioural Science (Psychology), a Graduate Certificate in Organisational Behaviour, Diploma of Management, Certificate IV in Training and Assessment, Diploma of Customer Contact, Bachelor of Training and Development and is a Six Sigma Black Belt (2013) and has achieved Scrum Master status (Agile 2013).