Five years ago, Hayley embarked on a career change from an academic in humanities to join the IT tertiary sector. She is passionate about digital transformation and focus on innovation, automation and integration.
Customer Experience Manager
Hayley is currently leading a digital transformation journey towards an omni channel cloud based contact centre. The digital engagement centre transformation encompasses infrastructure, business and cultural transformation to drive a shift from organisational to customer centric service delivery.
Hayley has overseen recent innovations which have dramatically increased productivity via automation. The implementation of integrated systems have increased the motivation and engagement of employees, and new systems have enabled high customisable and personalised customer experience provision.