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Wellington 1 August · Melbourne 7 – 8 August

James Walford

James Walford
Director Business Development - Digital and Innovation
Genesys

James Walfordd is responsible for business development, strategic digital transformation with emerging technologies, and supporting the Genesys technology partner ecosystem across Asia Pacific.

With over 15 years of solid hands-on consulting experience within the CX space expanding across four continents, James is passionate about customer experience and innovative solutions, and takes pride in having worked on some of the largest Fortune 500’s CTI deployments.

James is an active public speaker at key customer experience events across the Asia Pacific region.