Ric Kosiba is vice president of the Decisions Group at Genesys. He founded the company, Bay Bridge Decision Technologies, in 2000 that was acquired by Interactive Intelligence in August of 2012. Ric has been involved in the call centre industry 25+ years and still enjoys working with clients and helping companies improve through math modelling. He holds an M.S.C.E., B.S.C.E., and Ph.D. in Operations Research and Engineering from Purdue University (Boiler Up!), and holds six contact centre analytic patents.
Vice President, Decisions Group