ideas


Digital Engagement

  • With an increasingly competitive digital marketplace, businesses need to differentiate and ensure they are putting their customers at the fore front of their digital strategy.  Visit Lab #1 Learn more about how businesses can deliver a consistent, seamless, personalised and journey specific experience regardless of channel and across all touchpoints and interactions by exploring our Digital Engagement solutions.

Employee Engagement

  • Empowering your employees with the right tools, training, information and support to deliver great customer experience helps reduce absenteeism and improves retention. It also means that you will be able to utilize your contact center workforce capacity better and reduce the spend on onboarding and training new employees.  Visit Lab #2 to see Workforce Optimisation, Speech & Text Analytics, Interaction Recording & Quality Management.

Skype for business Multimedia Connector

  • Genesys now brings the best-in-class contact center together with best-in-class unified communications solutions from Microsoft, helping companies deliver upon customers’ ever-growing expectations. Through a tight integration with Skype for Business, Genesys enables customers to reach out to the contact center from Skype, with voice, chat and Presence.  Visit Lab #3 to see S4B CC in action.